Moments
of
“WOW”
Creating Incredible Customer Experiences for Your Hospitality Organisation
OUR SERVICES
Evaluation
We pinpoint and evaluate the current level of customer experiences during all critical interactive moments.
Recommendations
Brand Development
Design and Social Media
Guests remember how you made them feel, not your brand logo.
Customer Experience is overtaking Price and Product as the Key Brand Differentiator.
The daily experience you deliver to your customers either builds value for your brand or destroys it. Many factors play a role, including customer service, marketing messages, interior design, scents and sounds, the online experience, and more.
What customers SEE, HEAR, SMELL, TOUCH and TASTE heavily influences their impression of your organization.
Your customers have a Choice and want it to align with their personal Values and a meaningful Experience.
Positive memorable customer experience delivery is the top strategic objective for the hospitality industry.
- Increased Customer Loyalty
- Increased Customer Satisfaction
- Increased Competitive Advantage and Differentiation
- Increased Revenue
Expectations are higher than ever and word of mouth travels fast!
Experiences must be memorable, unique, surprising, and enjoyable.
We believe in less Talk and more Action.
A well-designed strategy starts by defining what customer experiences you want to deliver, then ensuring consistency across all channels.
If you want to offer your customers something completely different – just get in touch with us!
OUR CLIENTS
MIGUEL KIRJON
CUSTOMER EXPERIENCE STYLIST
Partner @ Asia Design Consultants since 1996
Born in Colombia and raised in Central America, Miguel combines his artistic talents and extrasensory/mindful practices with decades of experience as a designer and entrepreneur to bring vitality and innovation to all his design projects.
Miguel moved to Thailand, more than 27 years ago, where he still resides with his three children.
Miguel earned his Master’s Degree in Graphic Design at the Basel School of Design in Switzerland and served as Art Director at Giger & Partner Design Agency in Zurich. He has applied his creative skills to launch a number of distinctive ventures including restaurants, beach clubs, children’s books, and lifestyle magazines. Collaborating with Twinpalms Hotels & Resorts for 14 years as a designer, brand developer, and marketing adviser, Miguel has helped build the Twinpalms brand into one of Asia’s most stylish and inventive hospitality businesses.
In addition, Miguel’s advanced training in BioGeometry, the design language of nature, enables him to assess and harmonize living spaces, buildings, and land areas to create natural harmonizing balancing forces for enhanced wellbeing.